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In the News

Virginia’s help with energy bills falls short of need, Richmond Times-Dispatch, March 2024

211 Virginia celebrates 18 years of service, WDBJ, February 2024

Signage discouraging donating directly to panhandlers to be installed in Staunton, Staunton News Leader, November 2023

211 Virginia + Our Issues Hampton Roads, Three-Part YouTube: Part 1, Part 2, Part 3, WTVZ, April 2023

211 Virginia Celebrates 211 Virginia Week, WDBJ, February 2023

State 211 info service handling twice the calls as before pandemic, but staff soldiers on, The Roanoke Times, Feb 2022

Need assistance seeking meals and other resources? Call Virginia, North Carolina's 211 help lines, WTKR, May 2020

Answering the call: 211 gets thousands of call as coronavirus concerns grow, WSLS, April 2020

Virginia 211 helps people with utility bills, housing, food, WSLS, February 2018

211 Virginia hoping to connect you to the resources you need, WSET, February 2018

Press Releases

211 Virginia Launches live Text Functionality
RICHMOND, VA (June 15, 2021) - In addition to the 211 website, email, and call center, live texting is now available for Virginians to access resources within their locality. To access this new live texting feature and get connect to a 211 Virginia Community Resource Specialist, text CONNECT to 247211 from any mobile device.

211 Virginia Celebrates 15 Years of Service to Virginians
ROANOKE, VA (February 11, 2021) - Today marks the 15th anniversary of 211 Virginia, a free, 24-hour information and referral service of Virginia Department of Social Services (VDSS), provided in partnership with the Council of Community Services in Roanoke, Virginia. 211 Virginia is the Commonwealth’s largest information and referral network available to citizens for health and human services.

211 Virginia Receives AIRS Accreditation
ROANOKE, VA (October 3, 2019) - 211 VIRGINIA, a program of the Council of Community Services, has completed the Alliance of Information and Referral Systems (AIRS) Accreditation process. We are now among a select group of organizations that have been accredited by AIRS. The AIRS Accreditation process recognizes our information and referral program to a standard of excellence.

211 Virginia Receives a 5-year Accreditation through AIRS Accreditation Program
LYNCHBURG, VA (October 3, 2019) - United Way of Central Virginia’s (UWCV) 211 VIRGINIA information and referral center has received a 5-year accreditation through the AIRS accreditation program. The AIRS Accreditation Program is the only credential specifically geared for programs engaged in the specialized field of information and referral (I&R). It measures a programs organizational compliance with expected practices within the field as defined by the AIRS Standards and Quality Indicators for Professional Information and Referral.